Frequently Asked Questions
All orders for sales materials are shipped within one business day. Depending on your location, it can take up to 5 days to receive the materials.
There is no minimum number of participants required. However, our Customer Service Specialists can recommend a program that is best suited for the size of your group.
We recommend a two-week selling period.
There is never a charge for fundraising materials to groups that complete their fundraiser. However, groups that do not submit a fundraiser order will be billed for the catalogs and handling.
Most non-profit groups (schools, scouts, church groups, etc.) are exempt from sales tax. Only your state tax department can tell you that for sure.
To date, no state restricts fundraising candy sales intended for sale and consumption off school grounds. Nevertheless, Tom-Wat offers its Fall and Spring fundraising catalogs both with and without candy. If you want to conduct a fundraising catalog sale, but are reluctant to include candy, we have your solution.
We suggest that you collect the money when the order is taken. This simplifies (and speeds up) the process and makes your profit readily available to you.
No. As long as you have signed and returned your Fundraising Contract, you will have 30 days to pay your invoice. Note: the Contract must be signed by the school principal (if applicable) or one other individual willing to accept financial responsibility for the project.
The products will arrive within two weeks of our receiving your order. (Usually much sooner.)
In most cases, no. Shipping is free on all catalog fundraising programs and Lollipop programs. (A one-time packing/handling fee of just $20.00 applies on the catalog programs.) Shipping on Cookie Dough programs is free as long as you order at least 30 units. Shipping on Auntie Anne's program is free as long as you order at least 96 kits.
Mail the order to us in the large white postage-paid (free) envelope that came in the leader packet with your catalog shipment.
Yes, our fax number is 203.732.7836. Always call or email us to confirm that we have received your order.