Frequently Asked Questions

Following are some of the most frequently asked questions that our customer service team gets from our customers

Call us at 800.243.9250 (Monday – Friday, 8:00AM-5:00PM EST) or email us to speak with a Customer Service Specialist who can answer all your questions and help you get started.

If you are ready to start your fundraiser, simply use the button below to sign up!



All orders for sales materials are shipped within one business day. Depending on your location, it can take up to 5 days to receive the materials.

There is no minimum number of participants required. However, our Customer Service Specialists can recommend a program that is best suited for the size of your group.

We recommend a two-week selling period.

There is never a charge for fundraising materials to groups that complete their fundraiser. However, groups that do not submit a fundraiser order will be billed for the catalogs and handling.

Most non-profit groups (schools, scouts, church groups, etc.) are exempt from sales tax. Only your state tax department can tell you that for sure.

To date, no state restricts fundraising candy sales intended for sale and consumption off school grounds. Nevertheless, Tom-Wat offers its Fall and Spring fundraising catalogs both with and without candy. If you want to conduct a fundraising catalog sale, but are reluctant to include candy, we have your solution.

We suggest that you collect the money when the order is taken. This simplifies (and speeds up) the process and makes your profit readily available to you.

No. As long as you have signed and returned your Fundraising Contract, you will have 30 days to pay your invoice.

Note: the Contract must be signed by the school principal (if applicable) or one other individual willing to accept financial responsibility for the project.

The products will arrive within two weeks of our receiving your order. (Usually much sooner.)

No. For our large spring and fall catalog programs, orders are packed and labeled for individual sellers. No time-consuming sorting!

Profits vary depending on the fundraising program and the size of the order. See Profit Guides on program pages or our Profit Comparison page.

Shipping is free for most fundraising programs and sell-out kits. Please refer to program webpage for specific details on shipping charges for the program have you selected.

Call us at 800.243.9250 and we’ll be happy to ship out a replacement or credit your account … whichever you prefer.

Mail the order to us in the large white postage-paid (free) envelope that came in the leader packet with your catalog shipment.

Yes, our fax number is 203.732.7836. Always call or email us to confirm that we have received your order.

If you don’t find your answers here, please give us call at 1-800.243-9250
or contact us via our email form.